Based in Ft. Lauderdale, Florida, KTN is the lodging industry’s best source for hotel training programs and supportive services in topic areas of hotel reservations sales, hospitality, and hotel guest service training, front desk hospitality certification, and hotel sales training.  Services include customized, on-site hotel training workshops, private, live webcam training, and telephone mystery shopping (reservations and hotel sales shop calls). Additionally, KTN President Doug Kennedy is a well-known hotel industry conference speaker.