Based in Davie, Florida, KTN is the lodging industry’s best source for hotel training programs and supportive services in topic areas of hotel reservations sales, hospitality, guest service excellence, front desk hospitality certification, and hotel sales department training.

Services include customized, on-site hotel training workshops, private hotel team webinars, telephone mystery shopping for hotel sales, transient reservations sales, hotel-wide hospitality, and front desk “Heart of Hospitality” certification. Additionally, KTN President Doug Kennedy is a well-known conference speaker for lodging and tourism industry associations, hotel brands, and hotel management companies.

All KTN training is delivered by Doug Kennedy or one of KTN’s in-house training experts listed below, each of whom has been personally trained and coached by Doug.