Besides Doug’s conference presentations, visit KTN’s Network Partner page to find other lodging industry conference speakers and trainers.

In addition to having been a conference speaker for over 100 hotel brand, management company, and tourism association conferences, it is estimated that over 40,000 people have participated in more than 2,000 small group training workshops he has presented. Doug has touched audiences in 49 of the 50 United States, throughout Canada, Mexico, and many Caribbean nations. Other countries he has presented in include Brazil, Bulgaria, Germany, Italy, Malaysia, Netherlands, Singapore, Russia, and Ukraine.

Thousands worldwide read his monthly hotel, tourism and hospitality industry training articles in publications such as Hotelier Maldives, STR’s “HotelNewsNow,” Hotel-Online, Hotel News Resource, HTrends, HotelMarketing.com, and 4Hoteliers.com.

Doug is a veteran keynote conference presenter who can connect with audiences representing all levels of management and all segments of the lodging and tourism industry. During his career, he has been a keynote or break-out presenter for hotel brands such as Leading Hotels of the World, Choice Hotels, Embassy Suites Hotels, Kimpton Hotels, Oxford Suites, Preferred Hotels & Resorts, Starwood, Viceroy Hotels & Resorts and Wyndham.

Over the years Doug has been a keynote conference speaker for a diverse group of hotel management companies such as PAH Hotel Management, AM Resorts, International Hospitality Enterprises, Ledgestone Hospitality, Linchris Hotels, PM Hotel Group, Parks Hospitality, Lafrance, and McNeill Hotel Company.

Doug has also presented for lodging and tourism industry associations such as: AlbergatorePro Italy, Caribbean Hotel Association, Cayman Islands Tourism, Cooperate Association of Resort Exchangers (CARE), Florida Vacation Rental Managers Association, Grand County (CO) Office of Economic Development Tourism, HSMAI Revenue Optimization Conference, International Association of Reservations Executives (IARE), Lackawanna County (Scranton) PA Tourism and Visitors Bureau, Las Cruces NM Tourism and CVB, Lee County (FL) Tourism and CVB, Montana Innkeepers Association, New England Innkeepers Association, North Carolina Hotel Restaurant Association, Outer Banks NC Board Of Realtors/Vacation Rental Division, Park City Chamber and Tourism,  Vacation Rental Managers Association (VRMA), Winterpark Lodging Association and the Wilmington NC Tourism and CVB.

His presentation style is described as being energetic, entertaining, interactive, and fun. Where appropriate, Doug often uses training activities even with his largest groups.

After growing up working from age 9 to 20 in his family’s small business, the Kennedy Craft Shop, Doug started his hospitality career during college by working as bellman with Marriott’s 125th property, Marriott’s Griffin Gate Resort in Lexington, Kentucky. After college, Doug entered Marriott’s management training program, moving on to the Stamford (CT) Marriott, then working with independent boutique hotels in New York City and Miami.

His conference presentations are spiced up with fun stories of his personal tribulations working in the business, but also from his experiences in the worldwide delivery of training in his topic areas of guest service, tourism sales, hotel hospitality, direct bookings (voice and textual sales), and hotel sales training.

Doug’s content also draws from the various themes of his most recent monthly hotel and tourism industry training articles. Here are examples of his recent customized conference presentations:

• The Battle For Direct Bookings Is Hand-to-Hand Combat, Not Aerial Strafing. Is Your Team Ready To Win?
• Hotel Sales Habitudes for a New Sales Habitat.
• Hotel Sales Skills For Selling To Remote Buyers: Using A “Tech For Touch” Approach To Put People Back Into Sales Process
• Conquering Complaints: The Carrot Model™  (Service recovery)
• The “3M’s” of Hospitality Leadership.
• How To Create Hospitality Excellence, DAILY!  (Leadership “train-the-trainer” version)
• Putting The Human Factor Back Into The Era Of Digital Marketing and Sales
• So You REALLY Like Working With People? Five Principles For Finding Personal Fulfillment In Hospitality Excellence.

Doug’s most popular keynote presentation is based on the content of his new book: So You REALLY Like Working With People?: Five Principles For Hospitality Excellence. Click here for information about the book or to purchase it on Amazon.